philosophy Reviews

Stay away. They are thieves. They lie. Get this, they told me that a product needs to be shipped before I can cancel & get a refund. Fast forward a month later and they never gave me back the shipping money! Only a partial refund, for a overpriced product I tried to cancel an hour after. They hung up on me, never gave me full reasons, overall they drove me crazy. This is not about the money anymore, I just had to warn people about them.

I ordered a tube of the Hands of Hope and was shocked to unpack a tiny one ounce purse size. Never in a million years would I pay $11 for such a small amount of product. Also, their promotions don't work on their face creams. I have been a loyal customer for decades, but am not presently pleased with Philosophy.

I thought it was a good product until I found out that it uses animals for testing. Not, not , cruelty free! Anyone who loves animals would not feel comfortable using this product.

100% dissatisfied with customer service and products. I will not purchase anything else from this company, which is now part of Coty, again.

Ordered from them and my order was canceled. Tried twice and order was canceled. The first two times I used my boyfriends card... maybe that was it?
I emailed them to find out why and they never responded. After I called and couldn't get resolution, I then ordered using my own bank card and they still wouldn't approve my order. Absolutely ridiculous. They apparently aren't looking to sell their products.

I honestly have never had a company make me so angry! These people literally do not care if you are happy at all. They are completely unhelpful across the board, they refuse to respond if you have a problem with your order, they have outright lied to me, and then refused to make anything right. I attempted to leave a review for one of their products and because it was negative they refused to post it to their site! So that's why all the reviews are positive. Because they don't allow anything else. I truly wish I had done my research before involving myself with this company.

I ordered an Amazing Grace set directly from Philosophy that included a 4oz bottle of spray fragrance. The bottle was half empty when I received it. I sent an email to the Philosophy customer service link and waited a week for a response. They told me that I'd receive another email from CotyCares. The CotyCares email requested that I attach photos to their link - the link doesn't seem to work. I repeatedly attached photos and tried to submit. After more than 15 tries I finally got a message that looked like it might have worked however I've received no follow-up contact or replacement. I guess at some point Coty must have bought Philosophy. I won't buy anything directly from Philosophy anymore. In the future I'll buy my Amazing Grace from a retailer with customer service.

I was a loyal customer since 2002 because of a couple specific products. I first purchased their products through QVC and have also purchased them from Ulta in addition to their website. I was part of their points program and had almost 7K "points" saved and they wiped them out from me because I hadn't purchased from THEIR website frequently enough. They didn't care about purchases made elsewhere and took my points away. I'm a single mom working in crisis management, I've been a little busy over the last few months and didn't place an order in the time they expected me to so they deleted all my saved points. I called, emailed, and IM'ed customer service multiple times to have my points reinstated and NEVER received any response. The woman I spoke with on the first call said she couldn't do anything and would refer to me to the department that could, but she LIED. I was never contacted by anyone. They didn't respond to a single email through their website or IM through Facebook. Nothing, nada, no support AT ALL. They are completely USELESS and I'm done with them. I will NEVER buy anything from these LIARS and corporate jerks ever again. They don't care about their customers or making a good product, they only care about making money.

I have been using many products from Amazing Grace line from Philosophy for many years. In August, my sister received a 40% off promotion from the company and purchased 2 large bottles of the body lotion. This Christmas she gave them to me as a gift. The fragrance was not the same. It was lighter, and had a chemical smell to it. I read several reviews and others complained about the same products and issue. When I called Philosophy's customer service I was told there was a 60 day return policy. When the representative wouldn't listen, I told her that they are losing a faithful 12 year customer, she replied "ok, have a nice day".

Thumbs up for this store. Excellent customer service and received items in good condition and on time. Keep it up!